Orders

  • Can someone else pick up my order?

    Yes, that's no problem. If possible, please contact our Support team to provide us with the name of the individual picking up the order.  Please also provide them with a copy of the invoice (email is sufficient) and have them show the invoice along with a piece of ID to one of our team members.
  • How do I exchange an item?

    In the event that you need to exchange an item, we ask that the item hasn't been used, is unopened and returned to us within 30 days of receiving your package. Please reach out to our support team (support@canadaweldingsupply.ca), so that we can better understand the reason for the exchange and p...
  • How do I return an item?

    In the event that you need to return an item, we ask that the product is returned to us in the manner that you received it and returned to us within 30 days of receiving your package. Please reach out to our support team so that we can better understand the reason for the return and provide you w...
  • I am missing an item from my order

    In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: Your order number The name/part number of the item you did not receive Once we've received the ab...
  • I want to change/cancel my order

    If you need to change/cancel your order, please contact us immediately and we will do our best to adjust your order.  Our warehouse team moves quickly to ship orders out as soon as possible, so please note, that if your package has been processed for shipping, we will be unable to modify or cance...
  • My order has a shipping charge, I thought It was free shipping?

    Orders that are over $99 before tax are eligible for free shipping within Canada - though there are a few exceptions. Items that are considered oversized and overweight may not be eligible for free shipping, and remote locations or far distance shipments will also be exempt. Once at checkout you ...
  • You've sent me the wrong item

    In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: Your order number The name of the item you did not receive The name of the item you received in it's pla...