General Information

  • Can I pay with multiple credit cards?

    At this time this option is not available. As a work around, you can purchase multiple gifts cards for the value of your order, and use those at checkout.
  • Do you offer a military discount?

    We can never say thank you enough for your contribution! As a thank you, we offer a 5% veteran discount for all eligible active and retired staff. Please email support@canadaweldingsupply.ca with proof of veteran status along with a government issued ID to match.  For more information on program ...
  • Do you offer a student discount?

    Yes, we offer an educational discount for those who are currently enrolled in a skilled trades training or apprenticeship program. Please email support@canadaweldingsupply.ca with your student ID (proof of enrollment) along with a government issued ID. For more information on program conditions, ...
  • Do you provide financing options?

    Yes! Financing is available on equipment sales to commercial clients (must be a sole proprietorship or incorporation). Please reach out to sales@canadaweldingsupply.ca with your business name, address and part number of the equipment you're looking to purchase to start the process.
  • How can I contact you?

    We are always here and happy to help with your questions and concerns and have many different ways to connect. 1. We can be reached at 1-888-817-3344 between Monday-Friday 8:30am-5pm EST. 2.You can email us at support@canadaweldingsupply.ca. 3. Send us a message on our Facebook Messenger Page, w...
  • I am a distributor, do I get special pricing?

    For requests regarding wholesale pricing, please email sales@canadaweldingsupply.ca.
  • I'm interested in an item, but I don't see it online?

    Please reach out to our support team (support@canadaweldingsupply.ca) and they would be happy to look into sourcing any items that are not listed on our website. Please note, depending on the product a lead time may be required.
  • Is there warranty on your products?

    At CWS, we distribute brands that we love and trust!  Every manufacturer has a different warranty policy, and our team is happy to help coordinate claims for you and do the heavy lifting. In the event there is an issue with an item, please email our team at support@canadaweldingsupply.ca.  When e...
  • What are my payment options?

    We accept all major credit cards including American Express and VISA Debit. We also offer PayPal, Shop Pay and Google Pay for a faster checkout experience.
  • What are your hours of operation?

    Our support team is available to assist you Monday - Friday between 8:30am-5:00pm Eastern Standard time. Please note that we are not open on weekends or any major holidays. Orders will not be processed or shipped during these times.
  • What currency are your prices listed in?

    We are a Canadian business and proud of it! Our website is listed in CAD dollars and all products are subject to taxes upon checkout.
  • What is considered final sale?

    We are unable to accept returns on the following items: gas cylinders, N95 masks, Respirators or Face Shields, PAPR helmets or systems, electronic repair parts, used/demo machines or any item that has been noted on the product page to be final sale. Special order items are also non-refundable and...
  • When can I expect to receive my refund?

    Please allow 1-3 business days after we receive your item for our team to inspect the return. You will receive a refund confirmation once it has been processed.
  • Where are you located?

    Our office and warehouse is located in Mississauga, ON at 401 Traders Blvd East, Unit 12. Please note, we do not have a retail store front. If you would like to pick up your order, please place your order online or over the phone and wait to receive an alert that notifies you that your order is ...